Frequently Asked Questions
Do you collect & Deliver where I live?
Our collection & Delivery service operates throughout Hackney & Islington.
How much do I pay for having my laundry collected and delivered?
We have a minimum doorstep collection or delivery spend of £20.
When my laundry is delivered how do I pay?
We encourage our doorstep customers to take advantage of our convenient mobile debit/credit card payment GPRS system.
We also accept doorstep cash payments.
My laundry is delivered with plastic packaging, hangers etc. Can I return for recycling?
The Doorstep Laundry continually strives to source biodegradable packaging.
We encourage our customers to return any unwanted packaging which; we either recycle or re-direct for professional disposal.
What times do you collect and deliver laundry?
Our collection and delivery service operates Monday - Thursday 7am - 8pm. Friday 7am - 7pm. Saturday 9am - 6pm.
What time is your customer counter service?
Our customer counter service operates Monday - Thursday 7am - 7pm. Friday 7am - 6pm.
Saturday 9am - 6pm. Sunday 10am- 4 pm.
Can you wash my laundry with a non bio detergent?
The Doorstep Laundry use a host of household bio and non branded laundry detergents. We will shortly offer eco friendly alternatives.
How do I know my laundry is ready for collection or delivery?
Our doorstep customers will receive a text message reminder 2 hours before the agreed scheduled delivery time.
Can I change my agreed laundry collection and delivery time?
Yes. You will receive a text message reminder 2 hours before your agreed collection or delivery time.
If you need to change this time please call on 0800 050 9658 or 020 7923 4212. A failed collection or delivery will cost you £5.
What happens if I forget to collect my laundry instruction?
The Doorstep Laundry has a 14 day pick up policy. In the event that items are not picked ip witin 2 months of collection date they will be donated to one of our recognised charities 'St. John's Hospice' 'Oxfam' 'Salvation Army'.
What happens if my garment is lost or damaged whilst in your care?
Customers are advised to check that all garments presented for cleaning are present at the point of their shop counter collection or home delivery. Customers are also advised to check that all garments presented for cleaning under our laundry bag service contain no wollens or items that are for dry cleaning only. We accept no responsbility for damage to any dry clean items or garments that are affected as a result of being processed through our laundry bag service.
In the rare event that a garment has not been returned to you or is not present at the point of collection, we expect this to be reported to us immediately. We will not accept responsibility for retrospective claims for loss or damages to any garments or their related trimmings.
In the rare event that a garment is lost whilst in our care we will negotiate reimbursement once a dated proof and or place of purchase has been confirmed.
We will not take any responsibility for the loss or damage of loose socks, underwear, zips, buttons, buckles and other garment trimmings.
In the event that a garment is lost or damaged in our care, the maximum compensation payment payable will be 5 times the cost of the cleaning value.
What happens if my garment is altered or repaired and I am not happy with the final outcome?
Our experienced tailors will carry out your repair or alteration as instructed and agreed by you. If you feel that your instruction has not been carried out accurately and your garment is then deemed 'damaged', we will recall the garment and negotiate reimbursement in the form of a valued credit note or monitory refund once a dated proof of purchase and or place has been confirmed.